SHOP WITH CLEAR EXPECTATIONS
Return policy
Coverage depends on the item's condition and whether it is a single item or a pallet lot. Check the condition and warranty shown on the product page before buying.
Defect-only returns
Eligible single items carry a defect warranty. If a covered item does not work, we offer an exchange, or a refund if no replacement is available. This is defect coverage; change-of-mind returns are not offered.
The warranty period starts when your order is delivered or picked up. Pallet lots are not eligible for this warranty and are final sale.
Returns by item condition
This table shows our current condition policies for single items, including Buy Now products. Check your product's displayed warranty for its specific coverage; contact support if it differs from the table or is unclear.
| Item condition | Defect returns | Period after delivery or pickup | Coverage terms |
|---|---|---|---|
| Loading condition policies… | |||
| Pallet lots — any condition | Final sale | Not applicable | Pallet lots are excluded from the single-item defect warranty. |
How to request a return
- Open My orders, select the order, and choose Report defective item for an eligible item within its warranty period.
- Describe the defect and submit your request. If the option is missing or you need help, contact support@liquidationflips.ca with your order number and item details.
- Wait for approval and return instructions before sending or bringing back the item.
Return shipping, exchanges and refunds
We cover return shipping for approved defect-warranty claims and provide a prepaid return label when shipping is required. For pickup orders, follow the return instructions provided by our team.
After the returned item is received, we arrange an exchange, or refund the original payment method if a replacement is unavailable. You can follow your claim's progress in My orders or contact support for an update.